Customer Service Problems & Trends

posted in: Uncategorized | 0

Are you really being served?

What do the words Customer Service mean to you? Does it mean that if you have a problem or a question about a good or service, you can contact these people and they will help you? Or does it mean that if you have a problem or a question about a good or service you can call these people to get even more frustrated? More and more it is looking to be the latter of those two statements. Some places still have stellar customer service, but these places are becoming endangered species. All of this brings up a really good question: Are you really being served?

Is the company licensed?

  • • Is it an installer working out of his garage with no license? This means no license no warranty.
  • • The company is not in business.
  • • The manufacturer was bought out or discontinued the line.

We have so many companies following these trends. Not to mention the growing trend of the customer service reps will only speak with you while your warranty is good. After that point in time, you have to pay for them to talk to you. Why are companies setting themselves up to fail in these areas? Is saving the few extra dollars worth losing business because of poor service?

How do you find good customer service?

Simple, do your research. You need to find a good value product from a company that has a reputation for good product support and A+ Customer Service. You need to find out if you’re getting a good value for the product and also find out what kind of support is to be expected.

Why we are rated A+ for over 21 years?

A solid guarantee in writing by Arising.

  • • Satisfaction Guaranteed Service: You’ll be delighted with the level of service you receive.
  • • Fast Service: Enjoy fast service when you need it most.
  • • Professional: Arising is fully licensed and insured for all your garage door needs.
  • • On-Time: Your Arising technician will be on-time, every time.
  • • Trusted: We’re already the trusted choice in thousands of homes for over twenty years.
  • • Clean Cut Technicians: Our technicians are presentable, clean cut and polite.
  • • Up-Front Pricing: With Arising you will know the full price up-front before we start the work, which means you pay the same no matter how long the job takes. No surprises!
  • • Clean And Neat: Arising Technicians will clean up all debris and haul and leave the work area spotless.
  • • 24 Hour, 7 Day Support: We will be there when you need us!
  • • Friendly And Helpful: Above all else, you will receive friendly and helpful service from the first time you call.